Business Administrator (175dm)

  • Job Reference: 175dm
  • Date Posted: 3 July 2024
  • Recruiter: Ex-Mil Recruitment Ltd
  • Website: https://www.ex-mil.co.uk/
  • Location: Heathrow, London
  • Salary: £28,000 to £30,000
  • Bonus/Benefits: £30000 DOE
  • Sector: Administration
  • Job Type: Permanent

Job Description

Business Administrator (175dm) – Heathrow - £30000 DOE

The Business Administrator will play a vital role in supporting the business by monitoring processes, maintaining data accuracy, and generating insightful reports.

Key Accountabilities:

• Monitor Key Process interfaces between departments: intervening and supporting the business in resolving errors, omissions, and conflicts.

• Ensure data integrity: Manage and maintain accurate data within the CRM system.

• Monitor incoming sales enquiries and tender opportunities: load into Salesforce / Teams and allocate to appropriate sales team member.

• Support Accurate Configuration Management: at Bid Sign-on, and Onboarding (Salesforce and SharePoint configuration)

• Facilitate clear communication: Capture meeting minutes and action items to ensure team alignment and accountability.

• Support Business Improvement Initiatives: Assist the Continuous Improvement Consultant in initiatives related to customer satisfaction and retention.

• Optimize Administrative Processes: Support improvements to administrative workflows and procedures to enhance efficiency and accuracy in supporting activities.

• Deliver valuable insights: Assist in analysing data to identify trends, opportunities, and potential issues.

• Admin Support to Finance: Assist the finance team with general administration.

Specific Responsibilities:

• Process monitoring and management: maintain daily dashboards and periodic reconciliation reports, reporting issues and supporting timely resolution of problems.

• Daily monitoring of Bid Portals and Incoming Sales emails: creating records and allocating tasks for action.

• Configuration Management: Creating the structure for teams to work within on Salesforce and Sharepoint at key stages in the customer cycle, creating folder structures and records that align with standard

practice.

• Meeting Management: Take comprehensive minutes during meetings, capturing key decisions, action items, owners and deadlines.

• Action Management: Document, maintain, and update action items assigned during meetings. Track progress and chase action items with assigned owners until completion.

• Data Management: Ensure data accuracy and completeness within the CRM system. Update records with relevant information to ensure they align with agreed processes.

• Reporting & Analysis: Generate reports using the CRM system and Excel, including pivot tables and charts to visualize sales data and performance metrics.

• Process Improvement: Contribute to the continuous improvement of internal processes for increased efficiency.

Role Requirements/Selection Criteria:

• Minimum 1-2 years of experience in an Operations or Administrative role.

• Strong organizational skills and meticulous attention to detail.

• Excellent written and verbal communication skills.

• Excellent people skills.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Experience with CRM systems (Salesforce, HubSpot etc.) a plus.

• Ability to work independently and manage multiple tasks simultaneously.

• Effective time management skills with the ability to meet deadlines.

• Team player with a collaborative and positive attitude.

If you are interested in applying, please send a copy of your CV by email to Dan Martine at Ex-Mil Recruitment Ltd dan@ex-mil.co.uk or via the website www.ex-mil.co.uk outlining why this would be the ideal opportunity for you.

https://www.ex-mil.co.uk/vacancies/7771/business-administrator