The Role
We are seeking an Engineering & Quality Manager to join our team in Bridport, UK. This role is focused on customer coordination, operational oversight, and quality-driven process management.
You will play a key role in ensuring customers receive what they need while supporting internal teams through strong documentation, procedural consistency, and day-to-day operational execution.
This is a high-visibility, high-ownership opportunity for someone with a background in a regulated or engineering-driven environment who is ready to step into a role with meaningful impact.
Areas of Responsibility
- Serve as a key point of coordination to ensure customers receive timely, accurate, and well-supported service
- Review paperwork, documentation, and internal outputs to maintain consistency and operational quality
- Support compliance-focused activities by maintaining procedures aligned with required standards
- Partner with engineering and office staff to organize priorities, track needs, and keep operations running smoothly
- Identify and implement process improvements to support a more efficient, self-sufficient operating model
- Assist with business integration efforts by quickly learning the operation and stabilizing workflows during transition
- Communicate cross-functionally to ensure customer expectations, internal deliverables, and operational requirements remain aligned
Requirements
- Experience in customer success, service coordination, operations, or similar roles
- Background in an engineering, manufacturing, or regulated environment where documentation accuracy is critical
- Ability to review, interpret, and maintain process documentation, SOPs, or work instructions
- Familiarity with quality, compliance, and audit-driven environments
- Demonstrated ability to lead projects, coordinate across functions, or take ownership of business-critical tasks(even as a first step into leadership)
- Exposure to Lean, continuous improvement, or process optimization methodologies is highly valued
- Strong organizational skills with the ability to manage competing priorities
- Confidence working with both technical and non-technical teams
- Strong written and verbal communication skills with a focus on clarity and follow-through
- Proactive, hands-on approach with the ability to operate effectively in a smaller, fast-moving team environment
- Bachelor’s degree in Engineering, Operations, Manufacturing, Business, or a related field preferred