Facilities Administrator

Summary

£28,500 - £36,000* per annum | 22 hours | 10% in-store discount | Enhanced family leave

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're assertive, adaptable and always go the extra mile to support our team.

Just like you.

As an Administrator in Regional Facilities Management, you will provide essential operational and clerical support to ensure the seamless delivery of maintenance services across the region's stores and RDCs. You will act as a key point of contact within the FM department, managing the administrative lifecycle of maintenance service requests through our dedicated software - from processing initial fault reports to coordinating the dispatch of specialist contractors.  

You will support the region's cost compliance by performing diligent invoice verification, tracking cost categories, and monitoring KPIs to help the management team maintain budget compliance. By providing technical system support and maintaining asset inventories, you ensure that every object from barcodes to building services is accurately tracked and that regional stakeholders can deliver organised, cost-effective, and punctual facility services.

In return, we'll give you a competitive salary based on equal opportunity and pay structures, provide you with a contributory pension scheme, as well as a generous benefits package designed to support your well-being and life outside Lidl. 

We're proud to be a diverse, secure and fast-growing business, so we'll make sure you have quality training and real opportunities to build your career. 

*Salary advertised is based on 40 hours a week

What you'll do

   Processing faults, repairs, maintenance and other FM services for all properties under management within the FM management system
   Supporting properties under Lidl management and providing telephone assistance in the use of the FM management system
   Following and referring stakeholders to troubleshooting handbook (Technical Manual)
   Prioritising fault reports and grouping orders for stores, RDCs and other properties
   Examining responsibilities (tenant, landlord, contractor) and warranty claims
   Commissioning FM contractors via the FM management system per faults raised by respective stores, RDCs and other properties
   Organising the administration of mobile tradesmen
   Monitoring the execution of report sheets
   Assisting in obtaining cost estimates from contractors
   Tracking PPMs to ensure they are implemented as per the service schedule
   Assisting in the handling of insurance claims
   System-supported conclusion of orders and cost recording
   Awareness of FM KPIs
   Invoice verification at lower level threshold
   Sense-checking the stated cost centres and cost categories assigned to invoices
   Working with relevant reports specific to role 
   Knowledge of anomalies and continuous cost control
   Assisting in training Sales, Logistics and FM colleagues in the fault management system
   Using system-supported inventory management, setting up new objects in the system, evaluating control inventories and clarifying inventory differences
   Creating and forwarding new barcodes and updating the booklet for inventory objects with no barcode

What you'll be responsible for

   Being proactive to ensure information and knowledge exchange within the team and with stakeholders
   Having an awareness of legally compliant implementation of operator obligations in connection with the operation of buildings
   Having an awareness of and following relevant national Standards and Guidelines 
   Ensuring high-quality and timely attainment of objectives, providing high-quality service to stakeholders
   Organisation and planning of own area of responsibility within FM
   Adhering to and if necessary participating in the optimisation of existing processes 
   Conducting administrative tasks e.g. filing, organisation of work diaries, proof reading, verification of documentation, transcribing and minute taking
   In addition to the duties listed, the holder of the position is obliged to execute individual tasks on the instruction of their line manager resulting from operational necessity.

What you'll need

   Proficiency in Microsoft Office/Google Workspace
   Experienced administrator with proven ability to manage high-volume email correspondence 
   Ability to maintain digital filing systems and adept at tracking multiple deadlines
   Strong organisational skills 
   Compliance and health & safety awareness is desired but not essential
   Competent in basic financial administration and KPI tracking
   Strong interpersonal skills with a service-first mindset, capable of clearly relaying issues to stakeholders

What you'll receive

 30 days' holiday (pro rata)  
   10% in-store discount  
   Enhanced family leave  
   Contributory pension scheme  
   Ongoing training  
   Plus, more of the perks you deserve

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. 

If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. 
Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.