To be considered for this role, here are the skills/experience we're looking for:
ESSENTIAL CRITERIA:
Qualifications/Experience
1. Five GCSE's at least Grade C or level four including English Language and Mathematics.
2. Experience of working in a team in a services or IT provision area or having relevant qualifications for the role.
3. Experience of managing time to meet deadlines.
Skills/Abilities/Knowledge
4. Good spoken and written communication skills.
5. Good digital skills including experience in using digital devices and apps including the internet, email, digital communication tools, Microsoft 365 applications, digital booking systems
6. Committed to ongoing training/continuing professional development
7. Ability to solve problems as part of a team and resolve straightforward issues.
8. Ability to provide advice and guidance to a range of colleagues and customers.
9. Basic level of software coding gained either within an educational setting, or from a previous employment, or through a hobby related interest
DESIRABLE CRITERIA:
10. Knowledge of health and safety issues such as risk assessments.
11. Ability to provide support for projects
How to Apply
Submitting your application
We prefer to receive applications online. We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates.
What you must submit:
An up-to-date CV
AND
A cover letter explaining what interests you about the role
AND
A supporting statement which clearly outlines how you meet each individual Essential criteria within the Person Specification (above); when submitting evidence of each essential criteria, please ensure you use the essential criteria wording as the section heading.
Who to contact for more information
If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, Catherine Wilson ( Catherine.Wilson@durham.ac.uk ) would be happy to speak to you.
Specific role requirements
1. To be eligible to apply for an apprenticeship position, there are specific requirements in order to receive the funding and, you must not have obtained a higher education qualification at Level 4 or above as defined on the NQF or QCF, including being awarded a first degree by a recognised university or other recognised higher education institution, with the exception of anyone who has participated in New Deal. In order to fulfil the terms and conditions of the apprenticeship, the post-holder will be required to complete training on a weekly basis towards a Level 3.
2. Whilst working within IS the hours of service are currently 8.00 am to 6.00 pm Monday to Friday but a flexible approach to work will be required to ensure that all duties are covered, especially at times of a major incident or software upgrade. Occasional evening and weekend work may be required.
3. Whilst working within IS there is a four-week annual leave ban in place at the start of the academic year Sept/Oct to support staff and students over that known busy period.
Typical Role Requirements
Here are the kind of activities that you'll be asked to undertake and ways in which you'll be expected to operate.
Service Delivery
Provide an excellent service to our students, your colleagues and anyone else you come across as part of your role by carrying out your tasks using the relevant procedures (which we will provide training for).
Look after yourself and others by following health and safety regulations including correctly wearing any protective clothing or equipment provided e.g. safety shoes, being aware of any hazards and risks and reporting any incidents.
Carry out some tasks that may require specialist skills and may be physically demanding - please remove if not applicable.
Clean and look after specialist equipment and tools when necessary.
Follow established procedures when carrying out your role and vary or refer to more senior colleagues when necessary.
Collect, organise and record data accurately for use by others and provide reports where required.
Teamwork
Help and cooperate with the rest of your team on operational matters to help achieve shared objectives.
Help your colleagues when required with other key activities undertaken within your service.
Help to move, set-up and dismantle any equipment or tools.
Learn new skills and practices from more experienced colleagues.
Bring any problems to the attention of more senior colleagues.
Liaise with staff in other areas to ensure that services are being delivered in an efficient and collaborative way.
Communication/Personal
Show a commitment to equality, diversity and inclusion and the University's values.
Respond to routine requests for information.
Use digital devices and apps (such as email) to communicate with students, your colleagues and anyone else you come across as part of your role.
Any other reasonable duties.
Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data.