Resolution Officer (Self-Employed)

Job Description

Resolution Officers (Self-Employed)

Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names from the utilities and banking sectors.

Here at Engage Services everyone is welcome. We have an inclusive workforce, and we offer self-employed opportunities whoever you are, wherever you work and whatever you do. We are also bronze award holders of the Armed Forces Covenant.

Engage are leading the industry with a pioneering new, self-employed, role, combining skills to make a hybrid agent who will be trained as a Resolution Officer.

All training and support will be provided, free of charge, for long-term progression. This exciting role will give flexibility and variety with everyday being different.

About the Role:

Are you frustrated with having to perform the same routine tasks day after day?

Are you looking for a role that offers variety, the opportunity to learn new skills, and the opportunity to earn a very generous remuneration package as a self-employed agent?

**Congratulations, you’ve just found it! **

We are Engage Services, and we offer high quality field services to a range of blue-chip organisations in the utility and public sectors. We put TCF (Treating Customers Fairly) at the heart of everything we do. To ensure our continued success we rely on the people who work for us, and this is where you come in.

We are inviting applications from individuals who want to work as Self-Employed Resolution Officers. These are very special positions that offer an industry leading remuneration package (EST 40K+ after initial training), and a training and development package that is unique within our industry.

Resolution Officer Role:

  • Visiting people, many who are vulnerable, and resolving utility arrears issues preventing their involvement of further collection activity.
  • In line with our commitment to TCF, you will be visiting and helping vulnerable People on behalf of our Utility clients. These customers are in danger of Self-Disconnection or may have personal or financial vulnerabilities that affect their ability to pay their bills.
  • Reconnecting customers with clients to help resolve outstanding debt issues.
  • Visiting business who have Utility and Water debt and arranging plans to avoid further action and possible disconnection.
  • Survey visits to establish meter issues and occupancy status of premises.

What makes working for Engage Services so special? Well apart from the financial benefits, we believe that people perform at their best when they are offered opportunities to grow beyond a single skill set. So, we provide upskilling opportunities for agents, who wish to do so, to become Revenue Protection Officer, Water Disconnection Specialists, Warrant Officers and Locksmiths.

So, if you are ready to embrace these opportunities and join one of the market leaders in field services, and you believe that your qualifications and experience match our requirements, take the first step in convincing us that you have got what it takes, and submit your application.

Requirements for the Role

  • A full driving.
  • A clean DBS
  • A healthy credit history (we will consider adverse circumstances where arrangements have been entered to)
  • Good organisational and route planning skills
  • Communicate effectively and professionally with all customers and clients.
  • To work effectively and professionally within the policies, procedures, aims objectives and philosophy of the company.
  • Proactively work towards all targets set.
  • Identify and appropriately deal with all disputes in line with procedure.
  • Be receptive and open to coaching and feedback to enhance performance delivery.


  • Flexibility: Work as many days as you want, at a time that suits your lifestyle. (Client hours of business allowing) Ideal for retired professionals and working Mums.
  • Guaranteed daily rate + potential to increase earnings through commissions.
  • Free Training and continuous support provided.

On completion of training:

Daily fees between £130-£150 depending on experience and skills.

(also available as an hourly rate to fit in with flexibility needs)

Job Types: Self-Employed


  • Monday to Friday (Also some Saturday working available.
  • Weekends availability
  • Times: flexible, as long as they fit within client business hours.

Work Location: UK wide work available. (Work is allocated in a pre-agreed postcode area)