Service Manager (002jc) – City of London – circa
£40 – 45k + Benefits.
My client is an industry-leading lift service and
maintenance company looking for a Service Manager to take command of a critical
operational area. This role will suit someone who is comfortable taking
ownership, managing teams, and ensuring standards are met every day and you
will be responsible for a number of clients within the City of London and the
day to day management of a team of 3 – 4 engineers.
If you’ve led teams, managed schedules, handled
escalation issues, or delivered technical services under pressure, your skills
are highly transferable here.
The Role – Your Mission
As Service Manager, you will be responsible for the
smooth running of daily operations, the leadership of a professional
engineering team, and the delivery of a reliable, high-quality service to key
clients.
You will act as the first point of escalation,
ensuring problems are resolved quickly and professionally, while maintaining
strong relationships with customers and internal stakeholders.
Strong performance will be recognised, with clear
progression opportunities available.
Key Responsibilities
Leadership & Command
·
Lead and manage a team of engineers and
administrators
·
Hold structured weekly reviews with the Regional
Manager (performance, priorities, outcomes)
·
Coordinate closely with the Administration Manager
to ensure systems and processes run efficiently
Operations & Planning
·
Oversee day-to-day operational planning and
scheduling
·
Manage the company management system, ensuring
accurate records and compliance
·
Use data and reporting to monitor performance and
improve delivery
Engineering & Technical Oversight
·
Plan and schedule engineers’ work to ensure timely
and effective service
·
Oversee maintenance and technical works, ensuring
safety and quality standards are met
·
Support mobilisation of new contracts and services
Client & Key Account Management
·
Manage key client accounts and maintain strong
professional relationships
·
Act as the escalation lead for operational issues,
providing calm, decisive solutions
·
Ensure a smooth handover and delivery when new
contracts go live
Who They are Looking For
This role is well suited to veterans with
backgrounds such as:
·
SNCO / WO (REME, Royal Engineers, RAF Tech, RN
Engineering)
·
Officers with operations, logistics, engineering or
facilities experience
·
Service leavers with leadership, planning, or
asset-management experience
To be eligible for this role you will need the
following:
·
Clean UK driving licence
·
Good standard of Maths and English
·
NVQ Level 3 (or equivalent professional
qualification) or higher
·
Willing to undergo DBS clearance (client
requirement)
As well as the following skills & attributes
·
Proven leadership and people-management experience
·
Strong organisation and planning skills
·
Confident communicator (written and verbal)
·
Calm under pressure with a problem-solving mindset
·
Comfortable working with management systems,
schedules and data
·
Strong sense of accountability and service delivery
In return they are offering a good starting salary
of up to £45k, a 10% annual performance bonus, company electric vehicle, 25
days + Bank Holidays, company pension and ongoing career and personal
development which leads to promotion opportunities.
My client seeks veterans as they come from a clear
structure and accountability mindset, and you have a clear leadership-led
culture and mission focused mindset which is what they are seeking for the
company as a whole and are seeking to recruit individuals who are seeking to
join a company that will also invest in the company at the same time they
invest in you.
For more information, please contact Jean-Claude
Hedouin at Ex-Mil Recruitment Ltd on 0333 202 6500, or jc@ex-mil.co.uk or via the website www.ex-mil.co.uk
https://www.ex-mil.co.uk/vacancies/8241/service-manager