Service
Manager (018jc) – Farnborough – up to £40k + Benefits
My
client, who have been established for over 30 years now are now seeking to
recruit an additional Service Manager to join their expanding team, as they
have seen an increase in demand for their Lift and Escalator Maintenance and
Installation business.
You
will be reporting to the Regional Manager, and you will play a critical role in
ensuring the seamless operation and management of their services. You will
oversee daily operations, manage key accounts, and lead a team of professionals
to meet the highest standards of service excellence.
Therefore,
your key Responsibilities will consist of:
Meetings
and Coordination:
·
Conduct
weekly review meetings with the Regional Manager to assess performance and
align on strategic goals.
·
Hold
weekly meetings with the Administration Manager to discuss administrative
processes.
Operations
Management:
·
Daily
management of the company's management system to ensure accurate record-keeping
and compliance.
·
Serve
as the first line of escalation for clients regarding operational issues,
providing swift and effective resolutions.
Engineering
and Technical Oversight:
·
Oversee
the daily scheduling of engineers’ work to ensure efficient and timely service
delivery.
·
Schedule
technical works and ensure all maintenance and installation activities meet
quality standards.
Key
Account and Client Management:
·
Manage
key accounts by building strong relationships and ensuring client satisfaction.
·
Supervise
new contract mobilization, ensuring smooth transition and implementation of
services.
To
be eligible for this role you will need the following qualifications and
skills:
·
Strong
leadership skills with the ability to manage a diverse team.
·
Excellent
organisational and multitasking abilities.
·
Strong
customer service ethics and problem-solving skills.
·
Proficient
in management systems and scheduling software.
·
Strong
communication skills, both verbal and written.
·
Excellent
interpersonal skills to manage client relationships effectively.
·
Analytical
thinking to assess and improve processes.
·
Ability
to manage projects and meet deadlines efficiently.
The
ideal candidate for this role would be someone who has a strong man management
background who is able to look after a team of 3 – 4 engineers working on a
variety of locations as well having the ability to liaise with up to 50 clients
who have up to 300 lifts in their portfolio. An engineering background would
also be an advantage as well.
For
this role you would also need to live within a reasonable commute of
Farnborough HQ, as you will be spending 2 – 3 days in the office and the rest
of the week at various client sites within the region, so this a hybrid type
role.
In
return they are offering a good starting salary of up to £40k with a potential
bonus of up to 10% based on performant, company electric car (which gives
significant tax breaks), 25 days + Bank holidays as well as company pension
scheme
For
more information, please contact Jean-Claude Hedouin at Ex-Mil Recruitment Ltd
on 0333 202 6500, or jc@ex-mil.co.uk or
via the website www.ex-mil.co.uk
https://www.ex-mil.co.uk/vacancies/7923/service-manager