Service Manager (123jc) – Midlands/Remote – up to
£40k + Benefits
Are you a former Senior NCO or Officer with a
background in mechanical or electrical engineering? Do you have experience
leading small teams, managing operations, and coordinating with multiple
stakeholders under pressure? Then this opportunity could be an ideal fit as you
transition into civilian employment.
Our client, a well-established company with over 30
years of experience in the Lift and Escalator Maintenance and Installation
sector, is looking for a Service Manager to join their growing team. Due to
continued expansion and demand, they are seeking a motivated, solutions-focused
leader to help coordinate their field operations and key client accounts.
What You’ll Be Doing
Reporting to the Regional Manager, you will lead
and manage a team of engineers, ensuring top-tier service delivery across
multiple locations, while maintaining operational excellence and customer
satisfaction.
Key Responsibilities:
Team & Operational Leadership
·
Lead a team of 3–4 engineers across multiple sites.
·
Conduct weekly planning and review meetings to
assess KPIs and align strategy.
·
Manage engineering schedules and ensure task
completion to a high standard.
·
Act as the first point of escalation for
operational issues—resolve problems swiftly and professionally.
Service Delivery & Coordination
·
Oversee daily operations via the company’s
management system.
·
Ensure compliance, accurate reporting, and
efficient resource planning.
·
Coordinate with Admin Manager to streamline
internal processes.
Client & Account Management
·
Manage relationships with 40–50 clients responsible
for portfolios of up to 300 lifts.
·
Ensure high levels of client satisfaction and
retention.
·
Lead the mobilisation of new contracts—ensuring a
smooth transition and operational start-up.
What You Bring
This role is ideal for a veteran with:
·
Proven leadership and personnel management skills.
·
A solid foundation in mechanical engineering
(electrical also useful).
·
A calm, mission-focused approach to problem-solving
and customer care.
·
Experience in managing projects, meeting deadlines,
and multitasking across complex workloads.
·
Excellent communication and interpersonal
skills—able to influence and advise both engineers and clients.
·
Familiarity with using management/scheduling
software.
What’s on Offer
·
Up to £40,000 basic salary, with a potential
performance-based bonus of 10%
·
Electric company vehicle (significant tax benefits)
·
25 days’ holiday + Bank Holidays
·
Company pension scheme
·
Hybrid working – You will be covering the Midlands area,
and you will likely to be based from Birmingham to Reading, or anywhere in
between.
This role would suit a veteran who has led
engineering sections, managed planned maintenance, or overseen service teams
within the Royal Engineers, REME, RAF, or Royal Navy technical branches.
For more information, please contact Jean-Claude
Hedouin at Ex-Mil Recruitment Ltd on 0333 202 6500, or jc@ex-mil.co.uk or via the website www.ex-mil.co.uk
https://www.ex-mil.co.uk/vacancies/8372/service-manager