Young Person Support Worker

  • Job Reference: V2
  • Date Posted: 1 July 2024
  • Recruiter: Protective Care Group
  • Website:
  • Location: Durham, County Durham
  • Salary: £32,000 to £39,000
  • Bonus/Benefits: See job description below
  • Sector: Healthcare & Medical
  • Job Type: Permanent

Job Description

Thinking about starting a career in care? Begin your journey with Protective Care Group!

Here’s a little more about us and what we do:

  • Deliver bespoke and tailor-made support for young people with complex needs, particularly those exhibiting extremely challenging behaviour, some can be violent which is caused by very negative and traumatic childhoods
  • Founded because of a personal connection to what we do.
  • Caring and supportive culture.
  • Rapidly growing group with lots of opportunities for progression – no better time to join us if you’re ambitious!
  • Support is provided in solo residential placements only, giving you the opportunity to focus your efforts on one young person and hopefully see for yourself the difference you are making.

We are looking for empathic and accepting Support Workers to work as part of small teams to deliver effective person-centred care for our young people. You’ll do this by:

  • Providing unwavering day-to-day support.
  • Coaching and mentoring positive behaviour changes and life skills.
  • Supporting development and progression of young people.
  • Dealing with incidents in a way that aligns with our values and internal procedures.
  • Record keeping and report writing that meets relevant regulatory requirements and legislation.
  • Communicating effectively with the young person’s key stakeholders.

Things for you to consider before applying:

  • Although we advertise our roles in specific areas, you could be asked to work anywhere in the Northeast. Due to this, you must be comfortable with travelling and often staying away from home during your shift pattern.
  • To ensure consistency, our shift patterns revolve around rolling 4 shifts on and 4 shifts off. These include a combination of 12-hour day and waking night shifts, of which the day shifts are  regularly followed by sleeping nights, for which you are awarded an enhanced shift allowance. Rotas are designed to meet the needs of our young people, so we all apply a flexible approach to ensure we can provide the very best care possible.
  • If successful after telephone call and teams interview, candidates are required to attend an assessment day in Gloucestershire.


This role may suit candidates with experience working within the Armed Forces, Emergency Services, Prison Service or Close Protection Industry. Above all, our Support Workers will be kind and have:

  • Experience dealing with difficult situations and conflict management in an empathetic way.
  • Experience coaching and mentoring others through challenging situations.
  • The ability to remain calm and non-judgemental whilst working with behaviours and needs such as absconding, self-harm, sexualised behaviour, attachment disorder, trauma, and criminalisation.
  • A genuine passion for delivering the highest standard of care to vulnerable individuals.
  • Knowledge of Safeguarding policies and procedures.
  • A full UK manual driving license and are happy and comfortable travelling for work.
  • Full right to work in the UK.


What we can offer our Support Workers:

  • PAYE role with consistent working hours. 
  • Competitive basic salary.
  • Up to £7,300 annual shift allowance (paid monthly, pro rata) – this rises considerably with the addition of sleeping night shifts.
  • Personalised onboarding, induction, and training period to give you all the tools you need to do your role well.
  • Continuous opportunities to undertake training and develop knowledge.
  • Paid Level 3 and Level 5 Diplomas to help you advance your career.
  • Genuine opportunities to progress your career.
  • Paid holiday allowance, which increases with length of service.
  • Company pension scheme to which you can increase contributions and transfer other pensions.
  • Active and generous refer a friend bonus scheme.
  • Have your birthday off.
  • Company sick pay.
  • Employee Assistance Programme – for work and personal support.
  • Internal confidential Welfare & Wellbeing support.
  • Voucher reward scheme for improvement suggestions that we action.